FAQs

Frequently Asked Questions

How long does it take to process and ship an order?

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-3 business days, excluding weekends and holidays. Shipping times may vary based on your location and the shipping method chosen during checkout.

What payment methods do you accept? 

We accept various payment methods, including major credit cards, debit cards, and PayPal. You can select your preferred payment option during the checkout process.

Can I request a refund or exchange if I change my mind about my purchase? 

Unfortunately, due to the nature of our products, we do not accept returns or exchanges for change of mind. All sales are final. However, if you receive a damaged or defective item, please contact our customer support, and we will assist you accordingly.

Can I request a jewelry appraisal or certificate of authenticity for insurance purposes? 

Yes, we provide a certificate of authenticity for every original purchased item. 

Can I request a custom design or personalize a piece of jewelry?

 Absolutely! We love bringing our customers' creative visions to life. We offer custom design services where you can collaborate with our team to create a unique piece tailored to your preferences.